Question 1

What does it cost to post a Quest?

Accepted Answer

Nothing. Posting a Quest and sending offers are free. You agree a price with the Tasker you pick and pay them directly.

Question 2

How do I post a Quest?

Accepted Answer

Tap Post a Quest and fill in three short screens: what you need, where and when, then the details and your budget. You can write it before you have an account; we ask for one when you tap Post.

Question 3

Can I post any kind of task?

Accepted Answer

Almost any task that is legal and safe: at home, around town or online. Cleaning, repairs, errands, lessons, design and more. If you are not sure, post it and see who offers.

Question 4

Is there a minimum budget?

Accepted Answer

Yes, Rp 25.000. Taskers may offer a different price, and you choose the offer that suits you.

Question 5

How long does my Quest stay open?

Accepted Answer

Until the deadline you set, or 60 days after posting. When it ends you can post it again.

Question 6

Who sees my address?

Accepted Answer

Only the Tasker you pick, with the landmark you add. Everyone else sees a rough area, about the size of a neighbourhood.

Question 7

How do I choose between offers?

Accepted Answer

Compare the price, the time and the message, then open each Tasker's profile: stars, reviews and what Questing checked. You can ask a private question under an offer before you decide.

Question 8

Can I ask one Tasker in particular?

Accepted Answer

Yes. Open their profile, for example from Find a Tasker, and send them your Quest. They hear about it under the bell, and the Quest also appears on the Quest Market for everyone.

Question 9

Can I hire more than one Tasker for the same job?

Accepted Answer

Yes. On the last posting screen, choose A team and how many Taskers you need, up to 10. The budget is for each Tasker. Each one sends their own offer, has their own chat with you and is paid separately. The Quest stays on the Quest Market until every place is filled.

Question 10

Can I cancel my Quest?

Accepted Answer

While it is open, yes, from the Quest page. Once you have picked a Tasker, ask to cancel there instead: the Tasker has 48 hours to agree or report a problem, and no answer counts as agreeing.

Question 11

Do I need to apply or pay to work on Questing?

Accepted Answer

No. There is no application and no sign-up fee. Make an account, confirm your email, fill in your profile and send your first offer.

Question 12

How do I hear about new Quests?

Accepted Answer

Set an alert for a city, or Remote, and the kinds of work you do. New Quests that match show under the bell, and on your phone if you switch phone alerts on. You can also browse the Quest Market any time.

Question 13

Who sets the price?

Accepted Answer

You do. The Quest shows the Quest Owner's budget, and your offer can be at it, under it or over it, from Rp 25.000.

Question 14

How many offers can I send?

Accepted Answer

One per Quest, and up to 20 a day. While an offer waits for an answer you can change it or take it back.

Question 15

Can I ask something before I make an offer?

Accepted Answer

Yes. Ask a public question on the Quest page. Questions and answers are visible to everyone, and contact details in them are hidden.

Question 16

I am new. Why would someone pick me?

Accepted Answer

Write a clear message, say when you can come, and fill in your profile with a photo and a few lines about you. Until you have 5 reviews your profile says New on Questing, and what Questing checked shows from day one.

Question 17

How do I finish a Quest?

Accepted Answer

Tap Start when you begin, then mark it done with photos. The Quest Owner has 48 hours to approve or report a problem; with no answer it is approved.

Question 18

Does Questing take a cut?

Accepted Answer

Not yet. Until payments through Questing launch, Questing charges nothing, and the Tasker receives the full agreed price directly from the Quest Owner.

Question 19

What changes when payments launch?

Accepted Answer

The Quest Owner will pay a 5% service fee (at least Rp 5.000) and the Tasker a 10% commission, both on the agreed price. You will see the amounts before you agree, and Help has a worked example.

Question 20

How do we pay each other?

Accepted Answer

Directly: in cash, by bank transfer, or by e-wallet or QRIS. You choose when the offer is accepted, and either of you can change it later. Questing does not hold the money.

Question 21

What are "I've paid" and "Payment received"?

Accepted Answer

Once the job is marked done, the Quest Owner can tick "I've paid" and the Tasker "Payment received". It is your own record, so you both know where things stand; Questing does not check or handle the money.

Question 22

How do I know what price is fair?

Accepted Answer

When you post, the budget screen shows a typical range for common kinds of task, as a guide only. Taskers can offer more or less, and you choose.

Question 23

How do I know a Tasker is real?

Accepted Answer

Every Tasker has a public profile with their stars, reviews and track record, and reviews come only from finished Quests. Taskers who verified their ID carry a tick. Look at the profile before you pick.

Question 24

What does "Checked by Questing" mean?

Accepted Answer

It shows which of three things Questing has checked for a person: their ID card, phone number and email address. Each is a plain yes or no on their profile.

Question 25

Why are phone numbers hidden in messages?

Accepted Answer

Until a Tasker is picked, contact details typed in questions and offers are hidden. Talking on Questing keeps a record, which helps if something goes wrong.

Question 26

Is it safe to have someone come to my home?

Accepted Answer

Read the profile and the reviews first, keep the chat on Questing, and have someone with you if you prefer. The guide on staying safe at home, in Help, has more.

Question 27

What if something goes wrong?

Accepted Answer

Talk it through in the chat first. If that does not settle it, report a problem from the Quest page and our team looks at both sides, normally within 2 working days.

Question 28

How do I report or block someone?

Accepted Answer

From their profile, or from the Quest page, choose Report or Block. Someone you block can no longer send offers on your Quests, ask questions on them or message you.

Question 29

Can I use Questing in English?

Accepted Answer

Yes. Switch between Bahasa Indonesia and English at the top of any page, or under Account.

Question 30

How do I get alerts on my phone?

Accepted Answer

Switch them on in Settings, under Notifications. On an iPhone, first add Questing to the home screen and open it from there. All your news also stays under the bell.

Question 31

How do I stop an email?

Accepted Answer

In Settings, under Notifications, switch off each kind of email you do not want. The news still shows under the bell.

Question 32

Can I change my name or photo?

Accepted Answer

Yes, with Edit profile on your own profile page.

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