Cancellation policy

Before a Tasker is picked

• A Quest Owner can cancel an open Quest at any time. Pending offers are declined and the Taskers are told.
• A Tasker can withdraw a pending offer at any time.

After a Tasker is picked: the Quest Owner asks to cancel

Pick a reason. The Tasker has 48 hours to agree or dispute. No reply counts as agreement and the Quest is cancelled.

After a Tasker is picked: the Tasker asks to cancel

Pick a reason. The Quest Owner has 48 hours to reopen the Quest, cancel it, or dispute. With no reply, the Quest is cancelled. A cancellation asked for by the Tasker counts against the Tasker's completion rate.

After the work is marked as done

The Quest can't be cancelled any more. If something is wrong, the Quest Owner can report a problem to open a dispute.

If you don't agree: disputes

• Either side raises a dispute with a reason and evidence. The chat stays open.
• Our team reviews the chat, photos and evidence, normally within 2 working days.
• The ruling is one of: for the Tasker (the Quest is completed), for the Quest Owner (the Quest is cancelled), or no fault (the Quest is cancelled).

About money

Payments on Questing aren't live yet. Cancellations and dispute rulings are recorded on the Quest, but Questing holds and moves no money. Any payment or refund is settled directly between you.