Privacy policy

What is public

• Profile: name, photo, city, member since, stars, what Questing checked (yes or no only), skills, the kinds of task you do, reviews and your track record.
• Completed Quests, if you allow it: category, title, city or Remote, month and year, and the rating received. Never the price, the address or the other person's name.
• Open Quests: title, description, budget, city and an approximate map position (rounded to about 1 km).
• Photos of your own work, if you add them, with their captions (phone numbers and links in a caption are masked).
• If you switch on "Show me in the list of Taskers": your name, photo, stars, finished Quests, kinds of task and city on the "Find a Tasker" page, which anyone can open. It is off until you switch it on, and search engines are asked not to list it.
• Your short link (questing.id/t/your-name), if you choose one: it leads to your profile, and its QR card holds only that link. If you change it, the old one keeps leading to your profile for 30 days; once your account is deleted, nobody else can take it.
• Your background, if you add it: how long you have done the work, when you usually work, and a training or licence, in your own words (phone numbers and links in it are masked). Questing does not check it.

What only you can see

Earnings, your profile checklist, verification details, your location coordinates and the Quests you saved.

Addresses and your position

A Quest's exact address and its landmark note are visible only to the Quest Owner and the assigned Tasker. Your browser gives the site your position only when you tap "Use my current location" or "Nearest". When posting, it fills in the address. On the Quest Market, it is rounded to about 1 km, kept on your device and sent only to sort the list; Questing does not store it.

Verification documents

Your ID card photo and selfie are kept in private storage. Only you can upload them and only admins can view them, for verification.

Chat and questions

Questions on a Quest page are public, with phone numbers, emails and links masked automatically. A private question under an offer is visible only to the Quest Owner and that Tasker, with the same masking, and closes once someone is picked. Private chat is visible only to the Quest Owner and the assigned Tasker, and so is how you agreed to pay and what each of you marked as paid or received. A Quest posted for one Tasker is on the board like any other; only the Quest Owner and that Tasker can see whom it was for. Progress photos the Tasker sends while the work is under way are part of the chat: only the two of you see them. Our team may review it for a dispute or for safety.

Error reports

When a page fails, the site records the error message, the page you were on, your browser type, and your account if you are signed in. Only admins can see these reports. They are used to fix problems and deleted after 30 days.

Visit statistics

To see where people get stuck between the home page and their first Quest, the site records steps such as opening the home page, starting sign-up or posting a Quest. Each record has a random id kept in your browser, your account if you are signed in, the page path and a few labels such as language and device. No names, emails or what you type. Only admins see the totals, and records are deleted after 180 days.

Alerts on your devices

If you switch on alerts on a phone or computer, the site keeps the address that device's own alert service (Google, Apple, Mozilla or Microsoft) gave your browser, together with your browser type, until you switch alerts off or sign out on that device. An alert is encrypted on its way, so that service cannot read it. It says what the bell says, and for a chat message the sender's name and the first words. Alerts are only about your own account and Quests, open Quests in the places you asked to hear about, and an open Quest that Questing suggests because it fits the kinds of task you do (at most 3 a day), never advertising.

Emails

Questing emails you about news on your own Quests and offers that needs an answer, such as a new offer, a message or a cancellation request, at the address you sign in with and in the language you chose. It may also email you an open Quest that Questing suggests because it fits the kinds of task you do. Each kind can be switched off in Settings, and each of these emails has an unsubscribe link. An email says who and which Quest, never the words of a chat message. Emails about signing in (confirming your address, resetting your password) are always sent. Emails go out through Lovable's email service, which keeps a record of each one: the address, the kind of email, the time and whether it arrived. Never advertising.

Business enquiries

If you write to us from the For businesses page, we keep your name, company, email, what you need and how often, and your account if you were signed in. Only admins see it, to answer you by email. It is deleted after 12 months.

Your rights

You can ask to access, correct or delete your personal data under Law No. 27 of 2022 on Personal Data Protection. Send requests to privacy@questing.id.