Most Quests are simple: someone comes, fixes the tap and leaves. A few habits help both people keep it that way.
Your address stays private until you pick
On the Quest Market others see only a rough area, about the size of a neighbourhood. Only the Tasker you pick sees the exact address. Keep your address, house number and phone number out of the title, the details and any public question.
Look at the profile before you pick
Every Tasker has a profile with their stars and reviews, and reviews come only from finished Quests. A tick means the Tasker verified their ID. The tick is optional, so having none is not a bad sign. A tick just tells you one more thing.
Keep the talk in the Quest chat
Agree the time, the work and the price in the chat. It is a record you can both look back at if something is unclear later, and our team can read it if a problem is reported.
For Taskers
The same goes the other way. Look at the Quest Owner's profile and reviews, agree everything in the chat before you go, tell someone where you are going, and leave if anything feels wrong. You can ask to cancel from the Quest page and explain why.
If something goes wrong
If anyone is in danger, call 112 first. For anything else, report a problem from the Quest page or report the person from their profile; our team looks at both sides, normally within 2 working days. You can also block someone, so they can no longer send you offers, questions or messages.
On the day
- Tell someone at home or a friend who is coming, and when.
- Put away valuables and anything you would rather not show.
- If you can, be there when the work starts and when it ends.
- Check the work before you mark the Quest done.
